Sep 24
Sept 26
Have a Question?  
Check Out our Frequently asked questions

COVID-19 Refund Policy

The normal refund policies* will apply UNLESS:

1. The government ban on mass gatherings of 500+ is still in place as at 31st August 2021.

Should this situation arise, we will look at cancelling the dates in September and re-scheduling the event as we will not put people at risk.

We have consulted with the Accor Hotels (Pullman, Novotel & Ibis) as well as the Quest Apartments and we are thankful that they have been flexible in this situation. Our venues have also given us up to 10 days before the event to cancel with only an administrative fee. We are extremely grateful to all our partners and suppliers for being so flexible as it allows us to also extend the same flexibility to our valued dance families.

What this will mean for you in the case that the ADF is postponed:

  • You can either roll forward your ticket and your accommodation payments to the new scheduled dates of the ADF or

  • If you are unable to attend the new scheduled dates, we will provide you with a refund for your ADF tickets and accommodation LESS a $25 administration fee

  • If you have already purchased your flights, please call your travel agent / airline to discuss how flexible their policies are and whether they will provide you with a credit or refund

  • If you haven’t purchased your flights, we recommend that you purchase a flight with the flexibility to change your dates.

  • Please remember that travel agents and airlines have also been badly affected by COVID-19 and be calm and compassionate with staff who are trying to help you. 

2. You have been directly impacted by COVID-19 and are unable to come due to illness, quarantine or loss of income (please communicate with us ASAP if this is the case). 
In this scenario, we will be assuming that the ADF will run as usual in September.

We will assess each request for a refund on a case by case scenario.

We do not wish for the ADF to be a source of more heartache and pain for families affected by COVID-19 and will use compassion common sense and to guide our decisions. Please do not hesitate to contact us if you require any assistance or clarification about refunds. Our preferred mode of contact is via email to our Operations Manager: jessica@australiandancefestival.com.au.

Normal Refund Policy:

Cancellation Policy

  • Cancellations up to 31st July 2021 will only be refunded 50% of any type of pass or accommodation.

Change Policy

  • Any changes such as cancellations, change of name, change in type of pass, change of room mate, switching rooms, changing dates of accommodation, etc will be subject to an administration charge of AUD$25

  • No cancellations, changes and/or refunds will be accepted from 1st August 2021.

Prepaid Registration & Ticket Collection

Question:  I registered online but I have not received any correspondence from you.  Should I be receiving my tickets in the mail?
When your registration was processed, you should have received an email confirmation of your booking.  If you booked manually, you would have received an invoice/ receipt.  If you booked via TryBooking,  you would have received a booking confirmation.  If you have not received this email and you believe that you have registered, please call us ASAP on 1300 132 152.

You need to bring a print out of your booking confirmation / invoice to you to the Registration Desks at the Front entrance of the Sydney Olympic Park Sports Centre.

Registration desks will be open at the following times:
Friday 24th September from 9.30am – 8pm 
Saturday 25th Sept 8am - 8pm 
Sunday 26th Sept from 8am - 8pm

Bag Checks
Please note that Quaycentre requires that all bags be checked and tagged upon entry.  Please arrive early to allow for the extra time required for bag checks.


Question:  I have just purchased Show Tickets, where do I go to pick them up?
All pre-purchased show tickets can be collected from the Help Desk located at the Registration Area. Tickets can be collected from Friday 25th September from 9.30am – 8pm, and on Saturday and Sunday from 8am – 8pm.  

Question:  How does the Registration Process work for day / weekend passes?  What do I need to bring with me?
Registration Desks will be set up at the front entrance of the Sydney Olympic Park Sports Centre

There will be 4 desks: (1) First names A - E   (2)  F - K    (3)  L - R  (4) S- Z
You line up behind the relevant desk.  You will need to bring with you some Photo ID and for concession pass buyers, proof that you are either under 16 or a full time student.  You will be issued with a wristband once you sign off on your agreement to abide by the terms and conditions of the Australian Dance Festival.

*Please note that there will be a separate area for competitors of Australia's Best Dance Crew and for Group Bookings.  Please refer to the Video below:


Question:  What are the Terms & Conditions of Entry?
Wearing a wristband identifies you as a day pass / weekend pass holder. When you collect your wristband, you will be asked to agree to the following conditions:
1)  To keep your wristband on at all times during the Australian Dance Festival.


2)  If you lose your wristband and you are unable to provide us with your original wristband, you will have to pay to enter the event.  In this scenario, we must consider the risk to the event that you have given your wristband to someone else who may be able to use it to enter the event without having paid.


3)  If you break your wristband and require a replacement, you must provide us with your original wristband in order to get a replacement and pay a $5 replacement fee.  Please note that we have tested our wristbands, and even after wearing them for a week, they do not break or come off by themselves.  We have trialed both Tyvek (paper wristbands) and Plastic Wristbands and we have found that the plastic wristbands can scratch your skin, and also slows down our registration process due to the need to cut off the ends.

4)  I hereby grant to the Australian Dance Festival & it's sponsors the right to video or photograph part or whole of my involvement in the event for promotional use with respect to future presentations of ADF and the business of the Producer & it's sponsors.

Question: Do I have to book in for the individual workshops?
The only workshops you have to book in for are:

  1. Marko Panzic's Dream Dance Co Intensive on Friday 24th Sept.  Extra $40 applies >> Buy Now

  2. Cat Santos' Not In My Belly Intensive on Sunday 26th Sept.  Extra $40 applies. >> Buy Now

  3. The Royal Caribbean & Norwegian Cruise Lines auditions on Saturday will have limited capacity.  It will be strictly first come first served (capacity of the room is approx 100 people)

  4. The tap workshops on Sunday.  No extra Cost.  There will be a sign up sheet posted on the door of the Hockey Room from Friday morning.  You will need to go and write your name there.  You will be allowed into the Tap room if your name is on that List.  Note we only have room for 40 people.

You do not have to book in for any of the other workshops. Most of the workshop rooms have a large capacity.  If you have a workshop on your MUST DO list then we would recommend that you get to these workshops early as it is strictly "first come, first serve".  There is a 15 minute interval between workshops to facilitate movement of dancers between rooms, and all the rooms are within a 10 minute walk of each other.


I have a voucher for the Australian Dance Festival, how can I activate it?
Just bring the voucher with you to the HELP DESK during the event.  We will check that the voucher has been legitimately authorised and give you a wristband (your ticket) in exchange.

Purchasing Tickets & Passes at the Venue

Question:  Can I purchase tickets and/or full passes, day passes at the Venue?
Yes you can.  However, there is a strong possibility that we will sell out on Saturday night.  We have made a contingency for Standing Room Only tickets which will be $20 at the door (no concessions) if we run out of seats.

Venue Orientation & Parking

Question: Where can I park?

A map of Sydney Olympic Park can be downloaded  HERE

We have circled in red P3 which is the nearest parking station to the Quaycentre. 

For parking fees, please visit the Sydney Olympic Park Website.

Checking into the Hotels

Question:  I booked my accommodation via the Australian Dance Festival.  How will the hotel know that I have a room?  
We have supplied the hotel with a list of people who paid for their accommodation via the Australian Dance Festival.  When you check in at the hotel, all you will have to do is provide them with your name and some photo ID.  You will also be required to provide them with your credit card details in order to cover any room service charges.

Food & Drinks

Question: Will food & drinks be available for sale inside Sydney Sports Centre & Netball Central?
Yes there will be food outlets set up within the venue that offer healthy food and drinks.
The Quaycentre will have food outlets open in:
- The Main Stage Area

- The Back Stage Area

- Their Cafe located on the 1st level

Netball Centre will have food outlets open in:
- The foyer - Huddle Café

- Fresh sushi, sandwiches and wraps in the Expo Area Court 3
- Coffee cart in the Expo Area, Court 3.

Close to the hotels are also the following outlets:  McDonald's, Gloria Jean's, Muffin Break and Subway.  Please note that the Sports Centre will not allow you entry to the building if you are carrying food that you have purchased off the premises and is clearly BRANDED.  If you must eat at McDonald's etc.  please finish your meal off site before entering the Sports Centre.



Child Protection Policies
Our organisation is committed to child safety. The Australian Dance Festival has a a Code of Conduct which sets out clear expectations for appropriate behaviour with children within our organisation, to help protect children from abuse.. 

We want children to be safe, happy and empowered. We support and respect all children, as well as our staff and volunteers.

We have zero tolerance of child abuse, and all allegations and safety concerns will be treated very seriously and consistently with our robust policies and procedures.

We have legal and moral obligations to contact authorities when we are worried about a child’s safety, which we follow rigorously.

Our organisation is committed to preventing child abuse and identifying risks early, and removing and reducing these risks.  For more information, please download our Code of Conduct